IT Windsor’s Product Sustenance & Support Engineering team acknowledges the importance of time and efforts in managing business-critical processes. We have successfully overseen and supported product lines for leading global companies. Our services include L1, L2, and L3 product support, sustenance engineering, and migration services. This enables you to strategically allocate your limited resources, focusing on innovation, customer acquisition, and new product development.
Empower Your Success: Uninterrupted Brilliance Through Our Maintenance and Support Mastery!
Our Offerings
Engineering Support Solutions
We assist our clients in maintaining their products and applications with a keen emphasis on optimizing performance. Our services encompass Hotfixes and Updates, Feature Enhancement, New Feature Development, Product Customization, and Ecosystem Integration.
Release Lifecycle Management
We supervise and handle the entire software release process, from planning and development to testing and deployment. Our services encompass comprehensive release management, and we also aid in the oversight and automation of patch management for security updates, system changes, or drivers.
Documentation Solutions
Our skilled technical writers capture the functionality of your product and communicate it effectively to your end users. Simultaneously, our project managers guarantee consistent and timely delivery of the documentation. Our services comprise Product Documentation, Single Source Authoring, and Content Architecture.
Re-engineering Solutions
We assist our clients in reshaping their current products to align with present and future business needs. Our services encompass Code Optimization & Re-factoring, Fine-tuning of Architecture and Design, Usability Engineering, and Competition Analysis.
End-of-life Management Solutions
We assist our clients with comprehensive planning and execution of end-of-life activities for their products. This involves Product Phase-out Planning, Full & Partial Sustaining Support, Stakeholder Communication, and Product Withdrawal.
Proactive Maintenance Solutions
Elevate software longevity with our Proactive Maintenance Solutions, covering corrective, adaptive, perfective, preventive, emergency, scheduled, and deferred maintenance. Ensure peak performance and resilience through tailored care.
